The Mortgage Connect Support Mission is to provide professional technical support via a web ticketing system, email, and call center. Our goal is to empower users of our systems by making product use knowledge accessible. This is accomplished by providing a focused knowledge base that acts as a single point of contact for all Mortgage Connect Support Services. This channel can be utilized to report technical issues, operational failures, incidents, problems, concerns and complaints.

Users can access Support Services by contacting Mortgage Connect:

Mortgage Connect Support Services Contact Information

Hours

Monday Friday, 7:00AM-10:00PM Eastern

Phone Number (toll free)

866-789-1814 x501

Support email address

Techsupport2@mortgageconnectlp.com

Once contacted, the support service inquiry is routed to an applicable technician. Mortgage Connect provides personnel for coverage of outages using various alert devices that automatically notify Mortgage Connect technical personnel when an outage transpires. Support Services shall include responding to the technical questions of users regarding our systems. The Help Desk technician will generate an appropriate incident ticket that Mortgage Connect will categorize based upon the nature and severity of the issue that has been reported.